Unwanted Inbox Zero?
Is your Mozilla Thunderbird inbox suddenly much lighter, but you haven’t deleted any messages? Or did you delete a message weeks ago, and it is still showing up in your folder?
The appearance of Mozilla Thunderbird folders sometimes loses track of the underlying structure: messages actually present are not shown, or deleted emails are still present. Fortunately, Mozilla Thunderbird can re-build the folder index (which allows the message list to show faster than if the folder’s full contents had to be loaded) and make it reflect what messages you do have.
Repair Folders in Mozilla Thunderbird
To rebuild a Mozilla Thunderbird folder — when emails have disappeared, for example, or deleted messages still show, perform the following steps:
- Turn off automatic mail checking as a precaution.
- Typically, this is not necessary but it avoids a potential cause for conflicts.
- Next, click on the folder you want to repair in Mozilla Thunderbird with the right mouse.
- Select Properties from the menu that appears.
- Go to the General Information tab.
- Click the Repair Folder and then click OK.
- You don’t have to wait for the rebuilding to finish before clicking OK, but be sure to to wait before doing anything else in Mozilla Thunderbird.
Have Mozilla Thunderbird Rebuild Multiple Folders
If you want Mozilla Thunderbird to repair more folders’ indices automatically, perform the following:
- Make sure Mozilla Thunderbird is not running.
- Open your Mozilla Thunderbird profile directory.
- Click on the desired account’s data folder.
- IMAP accounts are under ImapMail.
- POP accounts are found under Mail/Local Folders.
- Locate .msf files corresponding to the folders you want to have rebuilt.
- Move the .msf files to the trash.
- Be sure not to delete the corresponding files without extension.
- If you see a file called “INBOX” and a file called “INBOX.msf”, for example, delete the “INBOX.msf” file but leave the “INBOX” file in place.
- Start Mozilla Thunderbird.
- The removed msf. (index) files should be rebuilt automatically by Mozilla Thunderbird.
Copying the Message
Messages can be copied in Mozilla Thunderbird between accounts using the following steps:
- Select the message(s) that you wish to copy to the same folder to another account.
- Click one of the selected message(s) with the right mouse.
- Select the Copy To option.
- Next, select the Email account you want to copy to.
- Then, select to further drill down to the folder you wish to copy the messages to.
- The messages will start to copy once at the lowest level of selection.
- The original messages will still remain on the original server.
Moving the Message
Messages can also be moved between accounts in Mozilla Thunderbird using the following steps:
- Select the message(s) that you wish to move to the same folder in another account.
- Click on one of the selected message(s) with the right mouse.
- Select the Move To option.
- Next, select the Email account you want to move to.
- Then, select further to drill down the folder you wish to move the messages to.
- The selection of messages will start to move once at the lowest level of selection.
- The original messages will be removed from the original folder.
Looking at the Messages in the New Account
To look at the messages in the new account, select the folder of the account you have just copied the Email messages to, and find one of the Emails that contains an attachment. When you attempt to view the attachment, you will receive the message described at the beginning of this document:
This attachment appears to be empty.
Please check with the person who sent this.
Often company firewalls or antivirus programs will destroy attachments.
Rectifying the Error
Perform the following steps to resolve the issue:
- Click on the folder with the right mouse.
- Select Properties.
- Click the Repair Folder option.
- Now select a different message and then the one with the attachment.
- Select the attachment and it will now open.
Perform these steps with any folder where you receive this error with attachments and you will be able to view them again. Most of the issues revolve around the MIME boundary being incorrectly set and the repair folder sorts these out so that the attachment can be found again.