How to Perform an Online Credit Memo
The following is the process to perform an online credit memo in Magento:
- Under Sales, go to Invoices.
- Then, select the Invoice you want to process the refund. (Note: If a credit memo is already processed for the particular invoice, the Credit Memo button will appear.)
- Select the Credit Memo Button.
- Then, toward the bottom of the screen in the yellow box, you will see two options:
- Refund Offline
- Next, select Refund.
- If you have already processed an Offline Refund, you will need to go through Authorize.net (Payment Gateway) account.
- Check the transactions section in Authorize.net.
- Then, find the transaction that has a matching the Order or Transaction ID under the Invoice in Magento.
- Once you find this, there will be options to process the refund to the card that was used to process the order.
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